Frequently Asked Questions

All orders are processed within 1–3 business days. Delivery typically takes 7–14 business days to the US and Canada. International orders can take 10–18 business days depending on destination. You will receive a tracking number by email as soon as your order ships.

Yes — free on every order, no minimum spend required.

Yes. We ship to most countries worldwide. International delivery times vary by destination. You'll see your estimated delivery window at checkout.

You'll receive a tracking email as soon as your order ships. If you haven't received it within 3 business days of placing your order, check your spam folder or contact us.

Yes, if you ordered the Glow-Up Ritual Set (the bundle), the stone and oil ship separately from our supplier network. Both packages are sent at the same time and typically arrive within the same delivery window. You'll receive tracking for each.

We accept returns within 30 days of delivery. Items must be unused and in original packaging. Return shipping is free for domestic orders. Refunds are processed within 5–7 business days of receiving your return. If your item arrives damaged, we will replace it at no cost — just send us a photo.

Yes. Every stone is genuine natural rose quartz — not resin, not dyed glass, not synthetic imitation. Because they're natural, each stone has a slightly unique pattern and color. That variation is part of what makes it real.

Our Organic Rosehip Ritual Oil is cold-pressed from pure rosehip seeds (Rosa canina). It contains no artificial fragrance, no synthetic additives, and no fillers. The full ingredient list is on the product page.

Yes. Rose quartz is one of the gentlest materials for facial massage. The rosehip oil is non-comedogenic (won't clog pores) and free of fragrances that commonly irritate sensitive skin. As with any new skincare product, we recommend a small patch test on your inner wrist before first use.

The Glow-Up Ritual Set ships in packaging that's already gift-ready. If you'd like to add a personalised message to your order, contact us at the time of ordering and we'll include a handwritten note.

Use the contact form on our Contact page. We respond to all messages within 24–48 business hours.